Privacy Policy

Effective Date: 26 August 2025

Simple Supply Pty Ltd (ABN 48 641 071 678), trading as Bio Supply (we, us, our), values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.biosupply.com.au, interact with our online designer tool, or purchase our products and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, business name, email address, phone number, billing and delivery addresses.

  • Payment Information: credit card details, bank details, or PayPal/Stripe details (processed via secure third-party payment providers).

  • Order & Account Data: order history, invoices, subscriptions, and communications with us.

  • Artwork & Design Data: artwork files you upload (e.g. PDF, EPS, AI), designs created in our online designer tool, and proof approvals.

  • Website & Technical Data: IP address, browser type, device type, cookies, analytics, and browsing behaviour.

You are not required to provide personal information to browse our website; however, certain services (e.g. placing an order) will require it.

2. How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling your orders.

  • Providing proofs, artwork approvals, and production updates.

  • Invoicing and payment processing.

  • Shipping and delivery (through third-party carriers).

  • Communicating with you regarding customer service inquiries.

  • Sending marketing emails and promotions (only if you opt in).

  • Improving our website, designer tool, and customer experience.

  • Complying with legal obligations.

3. Third-Party Sharing & Overseas Disclosure

We may share your information with trusted third parties to help us deliver our services, including:

  • Payment processors: PayPal, Stripe, banks.

  • Service providers: ecommerce platform providers, customer relationship management systems, accounting systems.

  • Logistics providers: StarTrack, Aramex, TNT, and other couriers.

  • Cloud service providers: hosting, storage, and IT support providers.

  • Advertising & analytics: Google Ads, Google Tag Manager, social media pixels.

Some of these providers may be located overseas. By using our services, you consent to your information being disclosed outside Australia where necessary to provide our services.

We do not sell your personal information to third parties.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable site functionality (shopping cart, designer tool).

  • Track usage for analytics (Google Analytics, Zoho tools).

  • Run targeted advertising and remarketing campaigns (Google Ads, social media).

You can disable cookies in your browser settings, but this may affect functionality of the Website.

5. Accessing & Correcting Your Information

You may request access to or correction of your personal information by contacting us at info@biosupply.com.au. We will respond within a reasonable time and may require identity verification before making changes.

6. Marketing & Opt-Out

If you opt in, we may send you marketing communications about our products, promotions, and services. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly. Opting out will not affect essential service communications (e.g. invoices, order updates).

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we use secure systems, no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children. If we become aware that personal information has been collected from a child without parental consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website and will include the “effective date” at the top. Continued use of our services after changes are made constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a complaint about how your information has been handled, please contact us:

Bio Supply
Email: info@biosupply.com.au
Phone: (07) 3063 5700

We will respond to complaints within a reasonable timeframe and in accordance with the Privacy Act.

Simple Supply Pty Ltd (trading as Bio Supply)
ABN 48 641 071 678
Queensland, Australia